Frequently Asked Questions

We provide comprehensive technology solutions designed to keep your business connected, secure, and efficient. Our core services include the following:

Cloud & Managed Connectivity: 

• UCaaS (Unified Communications as a Service): All-in-one cloud platforms for calling, video, and chat. AI Assistant
• NaaS (Network as a Service): Flexible, scalable network infrastructure managed for you. 
• POTS Replacement: Modern, reliable alternatives for legacy emergency service lines. 

Infrastructure & Hardware: 

• Network Room Build-outs: Complete design and installation of server and data environments.
• Cabling Infrastructure: Professional structured cabling for reliable data transmission. 
• Alta Labs Networking: High-performance hardware deployment for robust business WiFi and switching.

Security & Collaboration: 

• Cybersecurity: Advanced threat protection to safeguard your data and network. 
• Surveillance Systems: Integrated camera solutions for physical site security. 
• Video Conference Rooms: Custom-designed spaces for seamless team collaboration.

We believe in transparent, predictable pricing tailored to your specific business needs rather than a "one-size-fits-all" fee. Depending on the service, we typically utilize one of three models: 

• Managed Services (Subscription): A predictable monthly fee, often based on a per-user or per-device model, which covers ongoing support, monitoring, and maintenance. 
• Project-Based: For one-time installations like cabling, network room build-outs, or camera deployments, we provide a comprehensive fixed-bid quote after an initial site assessment. 
• Consultative/Ad hoc: For specialized cybersecurity audits or emergency troubleshooting, we offer competitive hourly rates. 

This is where our 30 years of experience and commitment set us apart. 

• Unlike "app-only" companies, we understand the physical layer (L1). 
• If there is a hardware failure or a wiring issue at your location, we provide on-site support to get your physical infrastructure back online. 
• We don't just troubleshoot your software; we fix your connectivity. 

We provide a hybrid support model to ensure your technology is always operational, regardless of your location: 

• On-Site Support: Based in West Covina, we provide hands-on hardware installation and emergency on-site response for businesses throughout the San Gabriel Valley and surrounding communities.
• Remote Management: For services like UCaaS, cybersecurity monitoring, and NaaS, we can support your team anywhere in the country through our secure remote management tools. 
• Emergency Services: Our POTS replacement and critical infrastructure teams are available for priority on-site dispatch to ensure your emergency lines and security systems never skip a beat. 

Traditional copper phone lines are being phased out nationwide (often called the "Copper Sunset"), making them increasingly unreliable and expensive. Transitioning to a modern digital or cellular replacement is critical for several reasons: 

Compliance & Safety:

• Emergency systems like fire alarm panels, elevator phones, and area-of-refuge intercomm must meet strict NFPA 72 and UL standards.
• Our solutions are purpose-built to ensure these life-safety devices remain code-compliant and fully supervised. 

Cost Savings:

• Digital replacements typically offer a fixed, lower monthly cost that can save you up to 75% compared to legacy copper.
• Since the FCC removed price caps in 2022, the monthly cost of a single analog line has skyrocketed, with some businesses seeing rates jump by over 31% annually. 

Enhanced Reliability: 

• Aging copper infrastructure is prone to environmental damage (moisture, outages) and is no longer being actively repaired by many carriers.
• Our replacements feature 24-hour battery backups and dual-path connectivity (LTE + IP) to ensure your emergency calls go through even during a power or internet outage. 

Mandatory Transition:

• Carriers are now allowed to retire these lines with as little as 90 days' notice.
• Proactive replacement prevents a "forced migration" where your critical alarms could go offline unexpectedly. 

Most providers just give you an app and hope your network or Wi-Fi can handle it. We take a different approach: 

• Using Alta Labs hardware, we implement VLAN segregation—creating a dedicated, high-priority "Express Lane" for your voice and video traffic. 
• This ensures that even if someone is downloading a massive file in the next room, your phone calls remain crystal clear.

Stability is our baseline. 

• Net2Phone operates with a 99.98% uptime guarantee, backed by 11 global data centers with automatic failover.
• If one center goes down, your traffic reroutes instantly so your team never notices a glitch. 

No. We operate on a "One Call Does It All" philosophy. 

• Whether the issue is with your AI assistant, your Alta Labs switches, or a physical line in your ceiling, you call us.
• We own the entire communication stack from the cloud to the wall jack. 

Security is baked into the foundation. 

• All calls and data are protected with TLS and SRTP encryption, and the platform is fully compliant with HIPAA, SOC 2, and PCI DSS standards.
• Your AI assistant is a secure tool, not a security risk. 

Technology should be an asset, not a headache. Whether you’re looking to slash costs on legacy POTS lines, secure your network with Alta Labs gear, build out a world-class video conference room, or build a physical security system that can deter with facial recognition and license plate recognition, we’re here to handle the heavy lifting. 

The single-vendor solution allows us to help you design and integrate your communications, sound, video, security, lighting & IoT devices.

Stop guessing and start growing.

Claim your complimentary infrastructure audit today. We’ll take an "under the hood" look at your current setup and provide a clear, no-pressure roadmap to a faster, more secure business.

“We don’t just install tech; we build the backbone of your business.”